Loan Market aboard the 800th CSM

According to Loan Market, this new figure is the result of “dedicated support staff training”, which would include daily e-learning sessions and knowledge sharing through Loan Market’s CSM network.

Additionally, the aggregator said this 800th addition will establish a 1:1 ratio of support staff to brokers across its entire network.

Skye House, National Lending Market Network Support Manager, said: We have a plan to help MSCs not only thrive now, but also prepare to thrive in the future. A CSM will no longer only have the option of remaining as a CSM or becoming a broker.

“We help open doors to greater opportunities such as operations managers for businesses, engaging in human resources activities and more to help their business and broker continue to grow and develop. adapt to the changing needs of mortgage brokerage businesses.

Speaking about the aggregators’ focus on support, Loan Market’s managing director, Andrea McNaughton, added that support specialists are critical to business growth.

“One- and two-person brokers were successful 25 years ago, but if you want to be productive and evolve amidst customer demands and compliance, you need a team of highly trained specialists to support you” , Ms. McNaughton said.

The aggregator’s managing director said that with more brokerage support specialists across its reach, Loan Market brokers will be able to increase the number of loans they make.

Ms. McNaughton also noted that Loan Market aims to have at least 1,000 broker support specialists in brokerages across the country by September.

“Brokers want to help more clients, work safely and grow, but they don’t want to work 80 hours a week to achieve that,” Ms McNaughton later added.

“Having well-trained support specialists following an end-to-end Kaizen process is the key to growth in modern brokerage.”

This focus on support is reflected by Loan Market’s confirmation in March that it would introduce a new large-scale coaching program, led by Loan Market Geelong City’s Managing Director, Sarah Thomson.

According to the aggregator, the program was specifically aimed at brokers in this network who are “on the verge of serving 150 customers a year” in order to increase their number “while maintaining a high quality service”.

“Sarah is a leader in her market and in Australia. We are delighted that she has joined us to share the tactics and experience behind her growth success with others so they too can take their business to the next level. at the next level,” Ms McNaughton said at the time.

Last month (June 1), Loan Market’s first broker business performance manager began his tenure with the firm, with his role to focus on “ensuring that business owners maximize their revenue and of their profits.

In addition, the aggregator also confirmed in June that it had established a new role focused on growing Loan Market’s presence in the Queensland region.

According to Loan Market, the role is focused on expanding and supporting the aggregator’s presence in the Queensland region, with borders stretching from Bundaberg to Gladstone, Rockhampton, Mackay, Townsville and Cairns.

[Related: Loan Market Group to join forces with Nodifi]

Priscilla C. Carnegie